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Core ValuesTeam work makes the dream work
Listening to and respecting each other whilst working together to achieve mutually beneficial results.
Providing support to one another, working co-operatively, respecting one another's views, and making our work environment fun and enjoyable.
- Coaching and mentoring are commonplace here; we all coach and mentor one another.
- All opportunities for our own learning are pursued.
- Whenever we undertake a project it is our responsibility to express our training needs and gather the required skills.
- We each take responsibility to gain the required development to meet our customers' needs.
- We each take responsibility to gain the required development to be learning consultants.
Honesty is our policy
Being open and honest in all our dealings and maintaining the highest integrity at all times
- All concerns are aired constructively with solutions offered.
- Each person is as skilled in some way as another and is entitled to express their views without interruption.
Excellence is our habit
Always doing what we say we will and striving for excellence and quality in everything we do.
- Quality will always delight the client whilst staying within budget limitations.
- If we give our word we keep it unless agreed otherwise by all parties.
Commitment to work
Working with urgency and commitment to be successful from individual and company perspectives.
- Timeframes are always met unless urgent circumstances mean we have to renegotiate new timeframes with all parties.
- Clients' needs agreed within budgets are met regardless of personal wants.
Ownership
Taking ownership of our customers' needs and being accountable for delivering friendly and professional service.
- We are each fully accountable for our work in gaining any possible repeat business with customers.
- We understand our customers' business, prepare for all meetings with them recognizing and rewarding each other's contributions and efforts.
- All individual successes are celebrated within the team.
Customer Service
We enjoy their custom and so they deserve our service -timely, responsive, proactive, meeting their needs and aiming to delight.
- At every meeting with our customers we ask them what we could have done better, then implement their suggestions before we meet them again.
- Before any accounts are rendered, we check with our customers that they are sufficiently satisfied to pay the agreed account.
- All agreements are met.
Professionalism
At all times we act with integrity, providing quality service, being reliable and responsible.
- We do not upset one another intentionally, always endeavoring to present negative feedback constructively.
- We take pride and ownership in all that we do and say.
- We never talk about people behind their backs.
Personal development
We value learning, feedback, coaching and mentoring.
- Coaching and mentoring are commonplace here; we all coach and mentor one another.
- All opportunities for our own learning are pursued.
- Whenever we undertake a project it is our responsibility to express our training needs and gather the required skills.
- We each take responsibility to gain the required development to meet our customers' needs.
- We each take responsibility to gain the required development to be learning consultants.
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